Return/Refund Policy
This refund policy outlines the guidelines and procedures for processing refunds for orders placed through Typicostore. Please read this policy carefully before making a purchase or requesting a refund. By using our services, you agree to abide by the terms and conditions outlined below.
1. Eligibility for Refunds.
Refunds will be considered under the following circumstances:
a. Damaged Products: If the product arrives damaged, you are eligible for a full refund or a replacement. Please provide photos/videos of the damaged item and any relevant details.
b. Incorrect or Missing Products: If you receive an incorrect product, a product with the wrong color or size, or a product with a missing component, you are eligible for a full refund or a replacement. No need to return the incorrect product.
c. Products Out of Stock: If a product is out of stock, you will receive a full refund or a replacement.
d. Products Unable to Ship: If a product cannot be shipped due to reasons beyond our control, you will receive a full refund.
e. Delayed Orders: If an order is delayed beyond the specified timeframes, you may be eligible for a full refund. See section 5 for details on order delay criteria.
f. Cancel Orders: You can receive a full refund for cancelled orders before the product is shipped.
g. Missing Packages: If a package goes missing during delivery, you are eligible for a full refund.
h. Other Conditions: A warranty is provided for all products for 30 days from the day of receipt. Refunds will not be supported after this period.
2. How to Request a Refund
To initiate a refund request, follow these steps:
a. Contact Customer Service: Reach out to our customer service through the designated channel.
b. Provide Required Information: You'll need to provide photos/videos of damaged items, relevant details, and any other requested information.
3. Refund Processing
Refunds will be processed within 48 - 72 hours after manufacturer approves the refund. The refunded amount will be returned via the original payment channel.
4. Refund Exceptions
a. Refunds will not be offered for orders that have been marked as 'delivered' based on tracking information.
b. Refunds will not be provided for packages that remain unclaimed and are subsequently handled by local carriers.
c. Refunds will not be issued for orders with specific tracking information alerts.
d. refunds will not be issued for wrong size or color ordered.
5. Order Delay Criteria
Refunds for delayed orders are subject to the following timeframes:
a. For orders shipped within certain regions, refunds will be considered if the total shipping time exceeds 30 days.
6. Return Policy
We do not recommend returning products due to various factors. However, if you wish to return a product, you must:
a. Return the product within a specified timeframe (15 days).
b. Ensure the product is in good condition and suitable for resale.
c. Cover the shipping costs for the return.
d. Follow the specified return process.
7. Dispute Raising and Resolution
Disputes can be raised within a specific timeframe, 30 days, from the date of receiving the product. Failure to respond for a set period (72 hours) will result in an automatic dispute closure.
8. Dispute Denial
Disputes may be denied based on specific criteria, including order status, tracking information, and product-related reasons.
9. Contact Information
If you have any questions or require further assistance, please contact us via email at info@typicostore.com.
Please note that this refund policy is subject to change, and any updates will be communicated through Typicostore. It is your responsibility to review this policy periodically for any changes or updates.